Privacy Policy

What we collect

• Account details: name/username, email, password (stored as a secure hash), preferences.
• Gameplay and rewards identifiers: in-app IDs, session/transaction logs, reward points, referral codes.
• Device and analytics data: IP address, device/browser info, pages/events, approximate location (from IP).
• Contact and support: messages you send (forms/email), attachments, and our replies.
• Payment-related: if applicable, we receive limited payment status/transaction references from payment providers; we do not store full card details.

How we collect it

Directly from you (account creation, gameplay, forms), automatically via cookies and similar technologies, and from service providers (e.g., hosting, analytics, payment processing) where relevant.

How we use it

• Provide and secure accounts, gameplay, rewards, and customer support.
• Maintain logs, prevent fraud/abuse, troubleshoot, and enforce terms.
• Improve features, performance, and user experience (analytics).
• Send service messages (e.g., confirmations, important changes). Marketing messages are optional and you can unsubscribe.
• Meet legal and regulatory obligations in New Zealand.

Sharing and disclosure

We may share personal information with trusted service providers who help us run the site (e.g., hosting, email delivery, analytics, customer support tools, payment providers). We may also disclose information if required by law, to protect rights and safety, or in a business transaction (e.g., restructure/sale) with appropriate safeguards.

International processing

Some providers may store or process data outside New Zealand (for example, cloud hosting or analytics). Where this occurs, we take reasonable steps to ensure your information is protected in a way that is comparable to New Zealand privacy standards (e.g., contractual controls and access limits).

Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember preferences, measure site usage, and improve performance. You can control cookies in your browser settings; blocking some cookies may affect site functionality.

Retention

We keep personal information only as long as needed for the purposes above, unless a longer period is required or permitted by law (e.g., security logs, dispute resolution, accounting). We then delete or de-identify it using reasonable methods.

Security

We use reasonable safeguards such as access controls, encryption in transit, secure password hashing, monitoring, and least-privilege practices. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights (NZ)

• You may request access to, or correction of, personal information we hold about you.
• If you believe we have not handled your information properly, contact us first so we can investigate. You may also complain to the Office of the Privacy Commissioner (privacy.org.nz).

Children and minors

PlayRewardsNZ.com is not intended for children. If you are under 21, do not create an account or submit personal information. If you believe a minor has provided us information, contact us so we can take appropriate steps.